Web-Based New Post Request Form

For 2-Axis Lathe, 3-Axis Mill/Router, Wire EDM, Laser, Waterjet, and Plasma Post Requests ONLY.
Please submit a separate post-processor request for each machine.

Date of Request*

Your Name*

Customer ID*

Your Email*

Phone Number*

Select Software Version

Select Machine Type*

Select Number of Axes*

Machine Make*

Machine Model*

Machine Built Year*

Machine Serial Number*

Controller Make*

Controller Model*

Machine Dealer Contact Name

Machine Dealer Contact Phone

Machine Dealer Contact Email

Notes

We Need the Following Files with Each Post-Processor Request
1) The electronic copy of the machine's programming manual OR the complete list of G&M codes accepted by the machine, along with their descriptions (Should you not have this available, contact your machine dealer or the machine tool manufacturer).
2) A working sample program that contains the start of the program, the end of the program, tool changes, examples of canned cycles, etc.

Attach Post Processor Request Files*

Only ZIP Files are accepted. Please make sure you put the requested files in a zip folder first. MAX File Size: 5mb

By checking this box you acknowledge and agree to the following*

Post Processor Creation/Modification Acknowledgement

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Please check your email for a confirmation email containing your post request ticket number. If you do not receive the confirmation email within 15 minutes, please contact Technical Support Department at 727-489-0003

Post Processor Creation/Modification Acknowledgement

Due to the differences in machine options, as well as customer purchased controller options, most customers need post processor modifications of varying extents. Below is a brief outline of the post processor creation/modification flow:

Post Creation/Modification Received
Reviewed for complete required data
Submitted to post queue
Post Tech takes next ticket in queue
Create Initial creation/modification of post processor
Customer contacted to complete Post testing
Complete any necessary modifications based on testing results
Completed post processor sent to the customer

To reduce any delays in the creation/modification of any needed post processor work all customers need to understand and agree to the following:

BobCAD-CAM post processor department staff require correct and accurate information to complete post creation/modification. If all required and requested information is not able to be delivered by the customer a solution to how this information will be obtained must be established at the beginning of the post request cycle or significant delays can be expected.
BobCAD-CAM assumes no responsibility for correct code output for customers who are unable/unwilling to deliver all necessary information requested by BobCAD-CAM Posting Department staff.
Refunds will not be approved if required data to complete post processor modification/creation is not submitted and received.
During the post processor creation/modification process, it is often necessary for the customer to perform testing on the customer’s machine to verify the correct function of the code being generated by the post processor. The BobCAD-CAM post processor department staff rely on the customer providing detailed results of the completed testing in a reasonably short timeframe. When testing has been requested of the customer, BobCAD-CAM Posting Department staff will attempt to make follow up contact with the customer no less than 3 times in a 2 week period. If the customer does not respond or provide testing results within the 2 weeks, the ticket will be noted as “Non Responsive” and the ticket will be closed. When/If the customer responds after the ticket has been closed, the ticket will be re-opened however they have forfeit their position in the queue and will have to wait for their queue position to be reached.